Watermeadows Glamping Pembrokeshire
Last updated: 8 October 2026

Welcome to Watermeadows. We want everyone who stays with us to have a wonderful, relaxing experience surrounded by nature.
These Terms & Conditions explain our booking arrangements, the responsibilities of our guests and the conditions governing use of our website.
Please read them carefully before making a reservation.

SECTION 1 — BOOKING & STAY TERMS

1. Making a Booking
All bookings are subject to availability and confirmation by Watermeadows Glamping Pembrokeshire.
The person making the booking must be at least 18 years old and is responsible for ensuring everyone in their party understands and follows these terms.
Bookings are confirmed once the required deposit or full payment has been received and written confirmation has been issued.
The number of guests must not exceed the stated occupancy of the accommodation. Additional visitors require prior permission.

2. Deposits & Payments
A deposit of 25% of the total accommodation cost is required to secure a booking. Larger group bookings may require a 50% deposit, which will be clearly stated before payment.
The remaining balance must be paid four weeks (28 days) before arrival.
Bookings made within 28 days of arrival must be paid in full when booked.
If payment is not received by the due date, we will contact you and provide a reasonable opportunity to pay before cancelling the reservation.
Deposits are intended to secure accommodation and cover reasonable losses arising from cancellation. Any amount retained will be subject to the cancellation terms below and applicable consumer law.

3. Guest Cancellations & Refunds
We understand that plans sometimes change. If you need to cancel, please contact us in writing as soon as possible.
Our standard cancellation arrangements are:

• More than 42 days before arrival: We will refund payments made, less the 25% booking deposit, provided the amount retained is reasonable in the circumstances.

• 42 days or fewer before arrival: Cancellation charges may apply up to the full accommodation cost, but will not exceed our reasonable net loss arising from the cancellation.

• Where accommodation is rebooked: We will take replacement booking income and any costs saved into account when calculating the cancellation charge.
   

We will not charge more than our actual reasonable loss or retain payments unfairly.  Where possible, we may offer alternative dates or a booking transfer, subject to availability and any applicable price difference.  We recommend guests obtain suitable UK holiday cancellation insurance.

As accommodation is booked for specific dates, the normal statutory 14-day online purchase cooling-off period does not generally apply.

4. Cancellations by Watermeadows
In the unlikely event that we must cancel your booking because we cannot provide the accommodation, we will offer a full refund of payments made for the affected stay or, if you prefer, an alternative date.
This includes circumstances where accommodation cannot safely be provided due to extreme weather, serious damage or other events outside our control.
We will contact you as soon as reasonably possible. Nothing in these terms limits any additional rights you may have under consumer law.

5. Greener Camping Club Membership
Watermeadows operates as a Greener Camping Club certificated site.
Where required by our site certification, at least one guest in each occupied accommodation unit must hold a valid Greener Camping Club membership.
Membership will be arranged through Watermeadows where available. Any membership fee will be clearly identified before booking and is subject to the club's own membership terms.

6. Arrival & Departure
Check-in: From 3:00 pm
Check-out: By 10:00 am
Please let us know if you anticipate arriving late.
We ask guests to leave their accommodation reasonably clean and tidy, dispose of rubbish appropriately and return any supplied equipment to its original location.

7. Respecting Other Guests
Watermeadows is a peaceful countryside retreat, and protecting that atmosphere is important to us.
We ask all guests to:

• Keep noise to a minimum, particularly after 10:00 pm.

• Avoid amplified music that can be heard beyond their accommodation or pitch.

• Respect the privacy and enjoyment of other guests.

• Treat our accommodation, facilities, wildlife and surroundings with care.

• Avoid threatening, abusive, discriminatory or antisocial behaviour.

Serious or repeated breaches may result in guests being required to leave. Any refund will be considered fairly, taking account of the circumstances and applicable law.

8. Children, Lakes & Outdoor Safety
Watermeadows is a natural eight-acre setting with lakes, uneven ground, wildlife and outdoor facilities.
Children must be appropriately supervised by a responsible adult, particularly around lakes, hot tubs, cooking equipment, log burners and firepits.
Guests must follow displayed safety instructions and use facilities responsibly.
Swimming in the lakes is not permitted unless expressly authorised by Watermeadows.
Fishing is permitted only in designated areas and subject to applicable licences, site rules and safe fishing practices.

9. Hot Tubs, Firepits & Cooking Facilities
Guests must follow the safety instructions provided for all hot tubs, firepits, stoves and cooking equipment.
Children must not use hot tubs without appropriate adult supervision.
Fires must only be lit in designated facilities and must never be left unattended. Fire restrictions may be introduced during dry or dangerous weather.
Guests must not interfere with hot tub controls, electrical installations or safety equipment.
We reserve the right to suspend the use of any facility where necessary for safety, maintenance or hygiene. Where a material advertised facility is unavailable, we will consider an appropriate remedy in accordance with consumer law.

10. Dogs & Other Pets
Well-behaved dogs are welcome in designated dog-friendly accommodation, subject to any booking conditions.
Dogs must:

• Be kept under control and on a lead when moving around the site.

• Never be left unattended inside accommodation.

• Not disturb other guests or wildlife.

• Have all waste collected and disposed of responsibly.

Owners are responsible for damage or additional cleaning reasonably attributable to their pets.
Please confirm that your chosen accommodation accepts dogs before booking.

11. Damage, Breakages & Cleaning
We understand that accidents happen. Please report any damage or breakages as soon as possible.
Guests may be charged the reasonable cost of repairing or replacing items damaged through negligence, misuse or deliberate action, allowing for normal wear and tear.
Additional cleaning charges may apply where accommodation is left in an exceptionally dirty condition beyond normal use.
Any charges will be explained and supported by reasonable evidence. We will not automatically charge for ordinary wear, minor accidental marks or routine cleaning.

12. Smoking & Vaping
Smoking and vaping are not permitted inside any accommodation, enclosed kitchen areas or shared indoor facilities.
Please use appropriate outdoor areas, dispose of cigarette ends responsibly and observe any fire-safety restrictions.

13. Environmental Responsibility
Watermeadows is committed to protecting its natural surroundings.
Guests must use the recycling and waste facilities provided, respect wildlife, avoid damaging trees or vegetation and leave the site as they found it.
Please use water, energy and firewood responsibly.

14. Personal Belongings & Liability
Guests are responsible for taking reasonable care of their personal belongings and vehicles.
Watermeadows is not responsible for loss or damage caused by circumstances outside its reasonable control.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded. Your statutory consumer rights remain unaffected.

15. Complaints & Problems During Your Stay
If something is not right, please tell us as soon as possible so we have an opportunity to resolve it.
We will investigate concerns fairly and seek an appropriate solution, which may include repair, alternative arrangements or a refund where required by law.


SECTION 2 — WEBSITE TERMS & CONDITIONS

16. Website Operator
This website is operated by Watermeadows Glamping Pembrokeshire, located at:
Broadmoor, Kilgetty, Pembrokeshire, SA68 0RS
Telephone: 07943 094738
Website: www.watermeadowsretreat.co.uk

Legal business name: Watermeadows Glamping Ltd
Business email: booking@watermeadowsglamping.co.uk

17. Use of Our Website
By using this website, you agree to use it lawfully and responsibly.
You must not attempt to interfere with website security, introduce malicious software, access restricted systems without permission or use website content for unlawful purposes.
We may restrict access where reasonably necessary to protect our website and its users.

18. Website Information & Accuracy
We make reasonable efforts to ensure accommodation descriptions, photographs, facilities, availability and prices are accurate and up to date.
However, minor changes may occasionally occur.  All accommodation bookings remain subject to availability and confirmation. Any material changes affecting a booking will be communicated to the guest, with appropriate remedies provided where required by law.  Prices and any compulsory charges will be disclosed before a booking is completed.

19. Online Booking & Payments
Online reservations may be processed through an external booking or payment provider.
Guests should review the information displayed at checkout, including accommodation dates, total price, deposit, balance due and cancellation conditions, before confirming payment.
Payment information is processed using the security arrangements of the relevant payment provider.  Where a third-party booking platform applies additional terms, these will be identified during the booking process. Such terms do not remove statutory consumer protections.

20. Intellectual Property
Unless otherwise stated, the website's original text, photographs, graphics, branding and design are owned by or licensed to Watermeadows Glamping Pembrokeshire.
You may view and download material for personal, non-commercial use.  Reproduction, commercial distribution or unauthorised use of website content requires prior written permission from the relevant rights holder.

21. External Websites & Links
Our website may contain links to independent businesses, attractions, social media platforms, booking providers and other third-party websites.  We are not responsible for the content, availability or privacy practices of websites we do not operate.  Guests should review the terms of any third-party service before making purchases or reservations.

22. Privacy & Personal Data
We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation and the Data Protection Act 2018.
Information collected through enquiries, bookings and website interactions may include names, contact details, booking information and relevant guest requirements.
Further information about how personal data is used, stored, shared and protected, together with your rights, must be provided in our separate Privacy Policy.

23. Cookies & Website Analytics
Our website may use essential cookies and similar technologies necessary for its operation.
Other technologies, including certain analytics, advertising and social media tracking tools, will be used only where permitted by applicable law, including obtaining consent where required.
Visitors will be given clear information about these technologies and appropriate controls over their preferences.  Further details should be available through our Cookie Policy or cookie settings.

24. Website Availability & Security
We aim to keep our website available, secure and functioning correctly.  Occasionally, access may be interrupted for maintenance, technical reasons or circumstances outside our control.
We cannot guarantee uninterrupted availability but will take reasonable steps to maintain and protect the website.  Nothing in these terms excludes liability where doing so would be unlawful.

25. Changes to These Terms
We may update these website terms to reflect changes in our services, technology or legal obligations.
The version published on the website will apply to website use from its effective date.  Booking terms accepted when a reservation is confirmed will continue to govern that booking unless a change is agreed or legally required.

26. Governing Law & Consumer Rights
These terms are governed by the laws of England and Wales.
Nothing in these terms removes or restricts your statutory rights under applicable UK consumer protection legislation.
Any dispute will be handled in accordance with applicable law, including any mandatory consumer jurisdiction protections.

27. Contact Us
If you have any questions about our terms, booking arrangements or website, please contact:

Watermeadows Glamping Pembrokeshire
Broadmoor, Kilgetty
Pembrokeshire, SA68 0RS
Telephone: 07943 094738
Email: booking@watermeadowsglamping.co.uk

We look forward to welcoming you to Watermeadows.

Last updated: 8 October 2026